Frequently Asked Questions

Absher is a comprehensive digital platform that provides mobile top-up, money transfer, and e-wallet services for users in Syria. We offer fast, secure, and reliable services 24/7.

Yes! We use bank-level encryption and security measures to protect your data and transactions. All payments are processed through secure, trusted payment gateways.

Yes, you need to create an account to use our services. This helps us track your transactions and provide better support if needed. Registration is quick and free!

We accept multiple payment methods including PayPal and cryptocurrency (Bitcoin, USDT, Ethereum, and 150+ cryptocurrencies).

Service fees vary depending on the type of service you choose. All fees are clearly displayed before you complete your payment, so there are no hidden charges.

When paying with cryptocurrency, the amount may be slightly higher to cover blockchain network fees (gas fees). This is handled automatically by the payment processor and ensures your payment is confirmed quickly.

Absolutely! We never store your payment card details. All payments are processed securely through PayPal or Cryptos, which are trusted and certified payment providers.

Cryptocurrencies are digital or virtual currencies that use cryptography for security. Popular examples include Bitcoin (BTC), Ethereum (ETH), and USDT (Tether).

To pay with cryptocurrency on Absher:

1. Select "Cryptocurrency" as your payment method at checkout
2. Choose your preferred cryptocurrency (BTC, ETH, USDT, etc.)
3. Send the exact amount to the provided wallet address
4. Your order will be processed automatically once the payment is confirmed on the blockchain

Most orders are processed instantly once payment is confirmed. In rare cases where automatic processing fails, manual processing may take 2-48 hours.

Orders can only be cancelled before payment is confirmed. Once payment is processed, the service is delivered automatically and cannot be cancelled. Please contact support if you have issues.

We support all major Syrian mobile networks including Syriatel and MTN for mobile top-ups and units.

Currently, our money transfer services are limited to recipients within Syria through our supported platforms (Syriatel Cash, MTN Cash, and exchange services).

Click on "Forgot password?" on the login page, enter your email, and we will send you a password reset link. You can also receive the link via WhatsApp if needed.

For security reasons, email addresses cannot be changed. If you need to use a different email, please contact our support team via WhatsApp.

Use the "Forgot password?" link to reset your password. If you forgot your email, please contact our support team with your phone number and order history.

Yes! Absher is a Progressive Web App (PWA). You can install it on your phone for a native app experience. Look for the "Install App" button in Settings.

Go to Settings and tap "Enable Notifications". On iOS, you need to install the app first before enabling notifications. Follow the on-screen instructions.

Try clearing your cache from the Settings menu. If the problem persists, make sure you have a stable internet connection or try refreshing the page.